![]() Get to know your “Activity” and where to find it. Through the App you can also get mobile notifications of reviews and messages to respond more quickly. It also include data about your user views and other activity on your page. You can also download the Yelp App and manager your page from your phone. ![]() Highlight something positive they said in the review.Īddress any concerns or share your business philosophy.Ĭonclude by inviting them back or with a way to continue the conversation offline, like a direct message, your email, or phone number. Start by thanking the reviewer for providing feedback about their experience. They have a strict policy against soliciting reviews. Need more motivation?Īlso, please remember not to ask your customers for reviews on Yelp. Plus, our research shows Yelp users are 33% more likely to upgrade their review if a business owner responds with a personalized message within a day. It’s a great opportunity to respond publicly, letting potential customers know that you strive to make your customers happy.Ĭome across a customer who had an issue? It’s best to respond to find out what went wrong and how you can make their experience better next time. Have a satisfied customer? Thank them for their praise. Once you start getting your first few reviews, be sure to respond to that feedback-whether its positive or critical. It’s good practice to add new photos plus captions weekly to get started and then monthly once you have a nice collection. There is no limit to the number of photos you can upload through your Yelp for Business account, and you don’t even need a fancy camera. Customers love seeing what sets you apart from the competition, so make sure to upload photos that best represent your business. People shop with their eyes, which is why adding photos to your business account is crucial-especially high-quality ones. Intro – Also called Meet the Owner/Manager, this is where you can say hello to your customers and tell them why you’re passionate about the work you do. History – Tell your customers what year your business started and the story of how it all began. Let your customers know what you’re all about and what you specialize in. Specialties – Here you can describe what you do exceptionally well. This section contains three parts to help your customers get to know you, your background, and your business better. When a consumer visits your Yelp Business Page, they’ll be able to see if your business is “Open to All.” It will be highlighted under the Amenities section. There is also an “ Open to All” attribute that allows your business to distinguish itself as a safe and welcoming place to everyone-regardless of ethnicity, race, sex, national origin, religion, disability, sexual orientation, gender identity, or gender expression. This free, searchable attribute helps consumers find and support LGBTQ-owned businesses in their communities. These include “EV charging station available,” “Plastic-free packaging,” “Provides reusable tableware,” “Bring your own container allowed,” and “Compostable containers available.” In addition to these new eco-friendly attributes, existing relevant attributes, such as “Bike parking” and “Vegan,” are also be searchable and highlighted in Yelp search results and business pages.īusiness owners can add the new “ LGBTQ-owned” attribute to display on their Yelp Page. To make it easier for consumers to find more sustainable businesses, new searchable attributes have been added to the Yelp platform. This includes attributes like Free Wi-Fi, Accepts Apple Pay, Wheelchair Accessible, Offers Takeout, and more. In this section, you can specify details that help customers see how your business operates and what type of experience they can expect. Within each category you choose, you can also add services and offerings which will help consumers know more what you offer. This will help customers find you in search. Categories and servicesĪdd up to three categories that best describe your business-choose from hundreds of options. You’ll also want to include your business’s website, add your hours of operation. To get started, confirm that your business name, address, and phone number are all correct. Set up your business page.Ĭlaim and Set Up your business page HERE. They are mostly focused on traditional brick-and-mortar businesses and local service providers, but also feature mobile businesses, government services, parks and attractions, and anything else that fits the local scene. Not all businesses are eligible for Yelp. What businesses are eligible for a Yelp page?
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